This hotel is conveniently located near popular attractions like the Hermitage Palace and offers a stunning view of the Moika river. The rooms are spacious, well-lit, and come with thoughtful amenities like a welcome basket of fruit and champagne. The staff...  

Breakfast, staff

Wiev from the window, it was to the hotel yard; noise from the ventiduct from the top bar

The location was great with good food and excellent cocierge services. They got us tickets for the sold out Marinsky Ballet at last minute

The hotel drivers are hopeless. Summer hires . We ended up directing them. Drinks and snacks are ridulously expensive in the hotel even for Russia. 10 gbp for a coffee and another 10 gbp for the refill. The hotel builders forgot the soundproofing so yoyu hear the intimate conversations in the next room. At the rates we paid 500gbp per night we expect far better

The hotel is located right on the main square of the city, making it a convenient choice for visitors. It is just a minute's walk from the famous Hermitage museum, allowing guests to easily explore this top attraction. The rooms are well-appointed and...  

the restourant on the roof & cousine(!)

more excursion services

Perfect location, fantastic breakfast, most clean, nicely decorated, smiling staff...

We planned to celebrate the new year at the hotel but it was extremely expensive (800$pp)...We decided only to drink at the bar but there was another package price to pay (200$ for champaign and canapes) but after we insisted they let us pay whatever we drank...Excellent Xmas decorations but no soul (no music at the bar or elsewhere other than main party area....) Food and beverages were extremely expensive, health club was too small ...

I had a fantastic stay in this hotel. The cleanliness was impeccable and the hotel facilities were top-notch. The location in the heart of the city was perfect, with the main attractions within a short walking distance. The breakfast...  

I like it it was really good close to everything difnetly I well come back , see I'm from Emraits we do have 5 sarts & 7 starts hotel so I know what i'm saying .

The staff shows absolute incompetence as far as client satisfaction is concerned

Attentive staff, excellent breakfast, beautiful view, great recommendations, first-class service.

Couldn't stay longer.

the room are to small. facilities does not match 5 star hotel.I am totaly dispointed.

size of room and room facilties ver poor.No swimming pool. no coffe machin in room.

The staff was unfailingly pleasant, friendly and helpful. The room was very comfortable and well furnished, if smaller than other hotels of a similar standard in major cities.

There was no tea and coffee making facilities in the rooms.

Great location, friendly staff, comfortable rooms, excellent food, beautiful rooftop terrace, helpful concierge.

No.

Hotel is excellent, situation is great, breakfast is gorgeous and personal are nice.

The location was superb. A stone's throw from the Hermitage museum and the main shopping street is very close by. The main reception area is very impressive. Rooms are very comfortable. Service very good without being stuffy.

The price of drinks and food is really beyond a joke. Ok this is a 5 star hotel, but £10 for a cup of coffee and £20 for a dessert is way over the top. We found some excellent restaurants very close to the hotel which were as good if not better than the hotel and were a quarter of the price.